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FAQ

  • RETURNS & REFUNDS
    All Kimurawear® products carry a 60 day guarantee against manufacturer's defects. If you experience an issue within this time period please contact customerservice@Kimurawear.com. All defective products outside this time period are reviewed by our customer service department on a individual case. Kimurawear® reserves the right to request the return of defective merchandise for future inspection, by our manufacturing department. Returns or Exchanges: All new merchandise (not washed, worn, altered), suitable for resale, may be returned for exchange or refund within 30 days of purchase. All returns must be in original packaging, with all tags attached, or they will be subject to a 20% restocking fee. Customer is responsible for cost incurred for returning product and, for exchanges, once Kimurawear® receives the returned merchandise the exchange will be shipped to you. All returns or exchanges will be at the discretion of Kimurawear® Please email customerservice@Kimurawear.com If you purchased your Kimurawear®products from a third party retailer, please contact them for any returns or exchanges.
  • PRIVACY POLICY
    Todays Heroes Inc. - Kimurawear®. respects the privacy of every individual who visits our websites. This Privacy Policy outlines the information Todays Heroes Inc. - Kimurawear®, will collect and in which matter this information will be used.
  • PERSONAL DATA
    Todays Heroes Inc. - Kimurawear®. will not collect any personally-identifiable information about you (e.g., your name, address, telephone number or e-mail address) through our websites unless you have personally provided it to us voluntarily. If you do not want your personal data collected, please do not submit it. When personal data is provided to us, Todays Heroes Inc. - Kimurawear®. may use that information in the following, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our brand and customer service; we may you this information to contact you; and/or we may provide other third parties with aggregate - but not individual - information about visitors to or users of our sites. We do not now, and do not intend to, sell, rent or market personal data about you to third parties.
  • MINORS
    Todays Heroes Inc. - Kimurawear®. has no intention of collecting any personal data from individuals under eightteen years of age. Where appropriate, the Company will specifically instruct children not to submit such information on our websites and/or will take reasonable steps to ensure parental consent to such submission. Parents should be aware that Todays Heroes Inc. - Kimurawear®. Privacy Policy will govern our use of personal data, but that information which is voluntarily given by children -- or others -- in chat sessions, e-mail exchanges, bulletin boards or the like may be used by other parties to generate unsolicited mail. Todays Heroes Inc. - Kimurawear®. encourages all parents to instruct their children in the safe and responsible use of their personal data while using the Internet.
  • ADDITIONAL INFORMATION COLLECTED AUTOMATICALLY
    We may at times automatically collect technical information when you connect to our site that is not personally-identifiable. Some examples of this type of information include the type of Browser you are using, the type of operating system you linked to our site.
  • COOKIES
    As with most Websites, our site uses standard technology called "cookies," which are small data files that are transferred to your computer when you allow your browser to accept cookies. Cookies automatically identify your browser to the site whenever you visit the our site, and make the site more user friendly by saving your passwords, purchases, and preferences. By tracking how and when you use the site, cookies help us determine which areas are popular and which are not. Helping us improve our site. Accepting cookies allows you, among other things, to personalize your experience. If you do not want information collected through the use of cookies, you generally can opt out of providing this information by turning the cookies off in your browser; however, some areas of the site may not provide you with a personalized experience if you have disabled the use of cookies
  • COPYRIGHT
    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canada/United States and other copyright laws, and is the property of Todays Heroes Inc. Kimurawear® Division. The collective work includes works that are licensed to Todays Heroes Inc. Kimurawear® Division. Copyright 2014, Todays Heroes Inc. Kimurawear® Division ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Kimurawear® or purchasing Kimurawear® products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Kimurawear® or to purchase Kimurawear® products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Todays Heroes Inc. Kimurawear® Division. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
  • TRADEMARK
    All trademarks, service marks and trade names of Kimurawear® used in the site are trademarks or registered trademarks of Todays Heroes Inc. Kimurawear® Division.
  • LIMITATION OF LIABILITY
    Todays Heroes Inc. Kimurawear® Division shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Kimurawear®has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
  • TYPOGRAPHICAL ERRORS
    In the event that a Kimurawear® product is mistakenly listed at an incorrect price, Kimurawear®reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kimurawear®reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Kimurawear® shall issue a credit to your credit card account in the amount of the incorrect price.
  • TERM; TERMINATION
    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Todays Heroes Inc. Kimurawear® Division without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
  • NOTICE
    Kimurawear® may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Kimurawear®.
  • USE OF SITE
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Kimurawear® or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
  • INDEMNIFICATION
    You agree to indemnify, defend, and hold harmless Todays Heroes Inc. Kimurawear® Division its officers, directors, employees, agents, licencors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
  • HAS SHIPPING TIME BEEN AFFECTED?
    Current shipping states is set as (Normal). All shipments leaving our HQ are shipped within 48 hours. Our two partners Canadapost / FedEX / UPS / ISC / Purolator / Canpar are both on a regular scheduled pick up. Travels times my slightly be delayed, depending on location, demand and volume by our carriers.
  • WHERE DOES MY ORDER SHIP FROM?
    All orders placed will be shipped from our warehouse in Brampton, Ontario Canada.
  • WHAT ARE MY SHIPPING CHARGES?
    Shipping Costs are automatically calculated by our Logistic system prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices.
  • WHERE DO WE SHIP TO?
    We currently ship across North America. Worldwide orders can be shipped, please direct message us for shipping quote.
  • HOW LONG DOES MY SHIPMENT TAKE?
    - Within Ontario are 1 to 3 business days - Across Canada 2 to 7 business days - USA 5 to 7 business days
  • MY ORDER NEVER ARRIVED?
    Please review the tracking with the carrier to confirm the package(s) was delivered. If your tracking indicates the shipment was delivered but is still not in your possession, please contact our Customer Service Team at customerservice@kimurawear.com
  • PAYMENT OPTIONS?
    We currently accept all major forms of credit card via our partners Stripe / Paypal.
  • WHEN WILL THE ORDER BE CHARGED?
    Your payment will be processed on completion of checkout, with the payment option you have chosen during the checkout process.
  • I HAVE A QUESTION ABOUT MY CHARGES?
    Please log into your account to view your order history, Please compare your order with your financial records, if you have any concerns or questions please contact our Customer Service Team at customerservice@kimurawear.com Within 24 hours, one of our Customer Service staff will reply to your questions or concerns.
  • IF THERE WAS AN ERROR OR DAMAGE WITH MY SHIPMENT?
    If you noticed a item is missing, please check your shipping parcel to make sure you have not over viewed or missed anything. If you find a has been damaged or is factory defected, please take a photo of defect or damages during shipping. Please then contact our Customer Service Team customerservice@kimurawear.com with your concerns, questions and any images related to the order.
  • DO WE COLLECT SALES TAX?
    All Sales Taxes will be calculated during checkout and be added where applicable.
  • CAN I MODIFY OR CANCEL MY ORDER?
    Orders can be modified or cancelled prior to being shipped. Please contact or Customer Service Team at customerservice@kimurawer.com, ASAP after order has been placed with requests.
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